Privacy Policy

lele4d ("we", "us", "our") is committed to safeguarding the privacy and personal data of all individuals who interact with our online betting and gaming platform, accessible at https://lele4d.cam (the "Platform"). This Privacy Policy has been prepared in accordance with internationally recognized data protection principles, including those reflected in the General Data Protection Regulation (GDPR) framework, as well as applicable Indonesian data protection regulations.

This Policy applies to all personal data we process in connection with your use of the lele4d Platform — whether you are a registered player, a visitor browsing the Platform without an account, or a representative of a corporate entity making inquiries. By accessing the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the lele4d Platform. In the event of any conflict between the two documents on a data-protection matter, this Privacy Policy shall prevail.

For the purposes of applicable data protection law, lele4d acts as the data controller in respect of the personal data it collects and processes about registered players and Platform visitors. As data controller, lele4d determines the purposes and means by which personal data is processed.

Where lele4d engages third-party service providers (such as payment processors or KYC verification providers) to process data on its behalf, those providers act as data processors and are bound by strict contractual obligations to handle your data securely and only in accordance with lele4d's documented instructions.

Contact details for data protection inquiries are provided in Section 14 of this Policy.

lele4d collects personal data through several channels, including direct submission by you during account registration and usage of the Platform, automated data collection through cookies and tracking technologies, and information received from third-party verification and payment providers. The categories of personal data we collect include:

We do not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless explicitly required by applicable law or volunteered by you in the context of a responsible gaming self-exclusion request.

lele4d uses the personal data we collect for the following purposes:

• Account Management: To register and maintain your lele4d player account, authenticate your identity at login, and manage account preferences and settings.
• Transaction Processing: To process deposits and withdrawals via your nominated payment method (BCA, BRI, BNI, Mandiri, GoPay, OVO, DANA, ShopeePay, LinkAja, or other supported methods) and to maintain accurate financial records in IDR.
• KYC & Identity Verification: To verify your age (you must be 21 or older) and identity in compliance with our international anti-money laundering (AML) obligations, and to prevent fraud and account impersonation.
• Gaming Services: T o deliver the sports betting, live casino, togel (lottery), and slot gaming services you have requested, including displaying odds, settling bets, and crediting winnings to your account.
• Customer Support: To respond to your inquiries via live chat, email, or other communication channels, and to resolve disputes or technical issues you may encounter.
• Marketing & Promotions: To communicate promotional offers, bonuses, and loyalty rewards where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
• Platform Improvement: To analyze Platform usage patterns, identify popular games and features, and improve the overall user experience through A/B testing and product development.
• Security & Fraud Prevention: To detect and prevent unauthorized account access, collusion, bonus abuse, money laundering, and other forms of fraudulent or suspicious activity.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from government authorities, including tax reporting, AML record-keeping, and licensing requirements.
• Responsible Gaming: To monitor betting behavior for signs of problem gambling and to implement responsible gaming tools such as deposit limits, time-outs, and self-exclusion where requested by you or indicated by behavioral patterns.

Under applicable data protection law, lele4d must have a lawful basis for processing your personal data. The legal bases we rely on include:

• Contractual Necessity: Processing your data is necessary to perform the contract between you and lele4d (as set out in our Terms & Conditions), including creating and managing your account, processing transactions, and delivering gaming services.
• Legal Obligation: We are required by law to process certain personal data to comply with AML, KYC, tax reporting, and licensing obligations imposed by the jurisdictions in which we operate.
• Legitimate Interests: We process data where necessary for our legitimate business interests (or those of a third party), provided those interests are not overridden by your fundamental rights and freedoms. Legitimate interests include fraud prevention, security monitoring, and improving our services.
• Consent: Where we process data for marketing purposes or use non-essential cookies, we rely on your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

If you have questions about the legal basis for a particular processing activity, please contact our Data Protection Officer (contact details in Section 14).

lele4d does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we do share personal data with carefully selected third-party service providers who perform essential services on our behalf. These providers are contractually bound to process data only in accordance with our instructions and to implement appropriate technical and organizational security measures.

Categories of third-party recipients include:

• Payment Processors: Financial institutions and payment gateways that facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, GoPay, OVO, DANA, ShopeePay, LinkAja, and international payment methods.
• KYC & Verification Providers: Specialist providers who verify your identity documents and perform age and anti-fraud checks on our behalf.
• Game Studios & Platform Providers: Third-party game developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and others) who receive limited technical data (e.g., session IDs, bet amounts) necessary to deliver live casino and slot game content.
• Cloud Hosting & Infrastructure Providers: Companies that provide secure server infrastructure, content delivery networks (CDN), and data storage services to support the Platform's technical operation.
• Customer Support Tools: Live chat and ticketing platforms that enable our support team to communicate with you and resolve your inquiries.
• Analytics & Marketing Platforms: Tools that help us understand Platform usage, measure the effectiveness of marketing campaigns, and improve user experience (subject to your cookie preferences).
• Legal & Regulatory Authorities: Government agencies, law enforcement, regulators, and courts where we are legally required to disclose information in response to a valid legal request or to comply with our licensing obligations.

lele4d operates as an international online gaming platform. As such, your personal data may be transferred to, stored at, and processed in countries outside of Indonesia, including jurisdictions that may have different data protection standards than those applicable in Indonesia.

Where we transfer personal data outside Indonesia, we take steps to ensure that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries that provide an adequate level of data protection as recognized by international standards.
• Entering into Standard Contractual Clauses (SCCs) or equivalent legal instruments with third-party processors located outside Indonesia.
• Ensuring that our service providers implement robust technical and organizational security measures regardless of their location.

By using the lele4d Platform, you acknowledge and consent to the transfer of your personal data outside Indonesia for the purposes described in this Privacy Policy.

lele4d retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods vary depending on the type of data and the legal obligations to which we are subject:

• Account & Identity Data: Retained for the duration of your active account, plus a minimum of 5 years after account closure to comply with international AML and financial record-keeping requirements.
• Transaction Records: Retained for a minimum of 7 years from the date of the transaction, in line with standard financial audit and tax compliance periods.
• KYC Documents: Retained for the duration of your account and for 5 years thereafter, or longer if required by our licensing jurisdiction's AML obligations.
• Marketing Communications Data: Retained until you withdraw consent or request deletion, whichever is earlier. Once consent is withdrawn, we will cease marketing communications within 30 days and delete associated marketing data within 90 days.
• Technical & Cookie Data: Automatically deleted after 24 months of inactivity, unless longer retention is necessary for security investigations or legal compliance.
• Customer Support Records: Retained for 3 years from the date of the last interaction to support dispute resolution and service improvement.

Once the applicable retention period has expired, personal data is securely deleted or anonymized such that it can no longer be associated with an individual.

lele4d employs industry-leading technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. Key security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the lele4d Platform is encrypted using 256-bit Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Data Storage: Personal data is stored on secure servers located in certified data centers with physical access controls, 24/7 monitoring, and redundant backup systems.
• Access Controls: Access to personal data is restricted to authorized lele4d personnel on a need-to-know basis and is protected by role-based access controls (RBAC) and multi-factor authentication (MFA).
• Regular Security Audits: The Platform undergoes regular penetration testing and security audits conducted by independent third-party cybersecurity firms.
• Data Anonymization & Pseudonymization: Where possible, we use anonymization and pseudonymization techniques to reduce the risk associated with storing personal data.
• Incident Response: lele4d maintains a documented incident response plan to detect, contain, and remediate data breaches. In the event of a breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by law.

lele4d uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file that is stored on your device when you visit a website.

Types of cookies we use:

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core features such as secure login, session management, and transaction processing. You cannot opt out of essential cookies without disabling your account.
• Performance & Analytics Cookies: Help us understand how visitors use the Platform by collecting anonymous data on page views, session duration, and navigation paths. We use this data to identify technical issues and improve the user experience.
• Functional Cookies: Remember your preferences (such as language, currency, and game display settings) to provide a more personalized experience on return visits.
• Marketing & Advertising Cookies: Track your activity across websites to deliver targeted promotional offers and measure the effectiveness of our marketing campaigns. These cookies are only used with your explicit consent.

Managing your cookie preferences: You can manage or disable cookies through your browser settings. However, please note that disabling essential cookies will prevent you from accessing certain features of the Platform, including your player account. To adjust marketing cookie preferences, visit your account settings or contact support.

Most modern browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Instructions for managing cookies in popular browsers can be found at:

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and Website Data
• Microsoft Edge: Settings → Cookies and Site Permissions

Under applicable data protection laws, you have the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update most personal data directly via your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed. Please note that we may be required to retain certain data for legal compliance (e.g., AML records) even after an erasure request.
• Right to Restriction of Processing: You may request that we suspend processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: If you believe that lele4d has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

Exercising your rights: To exercise any of the above rights, please contact our Data Protection Officer at support@lele4d.cam with the subject line "Data Protection Request". We will respond to your request within 30 days. In some cases, we may request additional information to verify your identity before fulfilling your request.

lele4d is an adult-only platform. You must be 21 years of age or older to register an account and use the Platform. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. All balances will be forfeited in accordance with our Terms & Conditions.

Parents and guardians: If you believe that your child has provided personal data to lele4d, please contact us immediately at support@lele4d.cam so that we can take appropriate action.

lele4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or business operations. Any material changes to this Policy will be communicated to registered players via email and prominently displayed on the Platform.

The "Last Updated" date at the top of this document indicates when the Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Your continued use of the lele4d Platform after any amendments to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the Platform and close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lele4d handles your personal data, please contact our Data Protection Officer (DPO) using the details below:

• Email: support@lele4d.cam
• Subject Line: Data Protection Inquiry
• Response Time: Within 30 days of receipt

For general customer support inquiries not related to data protection, please use our 24/7 live chat service available via the Platform, or email our support team at the same address.